Dear Customer,

This is the same time of year again when we ask you to provide your valuable feedback regarding your perception of our product & services.

Please rate our performance and also give as the rating you have (or would have) given highest in those criteria to any of our competitor to enable us to make a judgment where we stand. Our best competitor could have been rated above or below us.

We thank you in advance for your time and co-operation. Ensure that your feedback will be dealt with extreme confidentiality.

Please rate performance on following rating scale:

1 2 3 4 5 6 7 8 9 10
Bad Not Bad Fair Below Avg. Average Above Avg. Quite Good Good Very Good Excellent

Please provide your rating on following criteria:

# Criteria Our Standing Competitors Standing
1 Product Quality
2 Delivery Time
3 Following – up After Sales
4 Response to your Inquiries
5 Methods of Communication